Anne Steffen Consulting can provide learning programs on the following topics: Assertive Communication Behavioral Interviewing Creative Problem Solving Customer Service (internal and external) Decision Making Delegating Work Effective Communication Embracing Change Feedback and Coaching Leading Teams Listening Skills Managing Difficult Performance Situations (Corrective Action) Motivating Others Networking Performance Management Partnership (the employee’s role) Performance Standards, Objectives and Expectations Presentation Skills Transitioning to Management Understanding Differences (Myers-Briggs Type Indicator, DiSC) Writing and Delivering Performance Reviews